Privacy Policy

1. Information We Collect

To process your jewelry orders accurately and deliver an exceptional customer experience, we collect the following types of information:

• Personal Identification Details: Your full name, shipping address, billing address, and contact number.
• Contact Information: Phone number (for order verification and courier updates) and email address (for order invoices and notifications).
• Order & Product Specifications: Details regarding your selected jewelry pieces, size preferences (for bangles or rings), and order history.
• Payment Details: Transaction details for payment methods such as Cash on Delivery, bKash, Nagad, Rocket, or Bank Transfers. Note: We do not store financial account passwords or card PINs directly.
• Technical & Usage Data: IP address, browser type, device information, and site interaction analytics collected via cookies.

2. How We Use Your Information

The information we collect is utilized strictly for legitimate business purposes, including:

• Processing, packaging, and dispatching your jewelry orders to your specified delivery address.
• Communicating with you via call or WhatsApp regarding order confirmation, size verification, or shipping tracking.
• Providing responsive customer service and addressing inquiries regarding delivery status or returns.
• Enhancing our website performance, user experience, and product offerings.
• Sending promotional updates and new collection announcements (only if you have opted in).

3. Data Security & Protection

We implement robust technical and administrative security measures to protect your personal data against unauthorized access, loss, or misuse. Our site utilizes SSL encryption to safeguard data transmitted during online interactions and checkout.

4. Information Sharing & Third Parties

We respect your confidentiality. Sumi Hair Care does not sell, trade, or rent your personal information to third parties. We share information only under the following essential circumstances:

• Logistics & Courier Partners: Necessary shipping address and contact numbers are provided to verified delivery services across Bangladesh to fulfill your order.
• Payment Processors: Limited payment verification data is shared with authorized payment gateway providers for processing transactions securely.
• Legal Requirements: Disclosures made when required by law or legal proceedings to protect Sumi Hair Care’s rights and safety.

5. Cookies Policy

Sumi Hair Care uses essential cookies to remember items in your shopping basket, save wishlist preferences, and analyze website traffic. You can choose to disable cookies in your browser settings, though some features of the site may function with limited convenience.

6. Your Data Rights & Contact Information

You have the right to request access to your personal data, update inaccuracies, or request the deletion of your account details from our database.